The Operations Manager at Akasa Coworking will be responsible for overseeing the smooth functioning of day-to-day operations across centers, ensuring service excellence, cost efficiency, and an exceptional member experience. This role demands a proactive and detail-oriented professional who can manage teams, vendors, and facilities while upholding Akasa’s quality standards and operational efficiency.
Key Responsibilities:
- Center Operations Management
- Oversee daily operations of the Coworking centers, ensuring smooth functioning of all facilities and services.
- Maintain the highest standards of cleanliness, safety, and service delivery.
- Monitor occupancy, renewals, and space utilization to maximize profitability.
- Implement and maintain Standard Operating Procedures (SOPs) across centers.
- Facility & Vendor Management
- Manage all vendors related to housekeeping, maintenance, security, pantry, and technical services.
- Ensure timely preventive maintenance and quick resolution of breakdowns.
- Negotiate and monitor vendor contracts,
ensuring adherence to quality and cost standards.
- Coordinate with landlords and external agencies for maintenance and compliance.
- Financial Control
- Prepare and monitor operational budgets for each center.
- Track and control operational costs to maintain profitability.
- Coordinate with the accounts team for timely processing of payments, rent, and utility bills.
- Team Management
- Lead and guide in office staff including front office, housekeeping, and technical support teams.
- Conduct regular performance reviews, training, and team meetings.
- Foster a culture of accountability, ownership, and continuous improvement.
- Member Experience & Relationship Management
- Ensure a seamless and positive experience for all members and clients.
- Address member queries and grievances promptly and professionally.
- Coordinate with the Community & Sales teams for smooth onboarding and renewals.
- Mainta