Function
IT
Our Company
We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.
Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle, from initial idea to full-scale operation and the infrastructure to run it on. Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities, and harnessing the power of the entire portfolio of services, technologies, and partnerships, to accelerate synergy creation and make real-world impact for our customers and society as a whole.
Imagine the sheer breadth of talent it takes to unleash a digital future. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as significant to us.
Job description
Job Description
The role:
- Process Ownership:
- Own, design and implement the IT Service Management (ITSM) processes, ensuring alignment with global standards and business objectives.
- Define, document, and maintain ITSM processes, ensuring clarity, consistency, and adherence to best practices such as ITIL.
- Continuously review and improve processes, incorporating feedback from stakeholders and lessons learned from operational performance.
- Act as the key point of contact for process-related questions, issues, and escalations.
- Manage major incidents, changes, and problems, ensuring they are processed according to the implemented processes.
- Collaborate with IT teams and stakeholders to ensure processes are implemented consistently globally.
- Provide regular or on-demand reports to Management and Stakeholders.
- Business Analysis:
- Work closely with IT teams, Management
📌 Senior Engineer ITSM (Delhi)
🏢 Hitachi
📍 Delhi