Job Description:

Job Title: Senior Developer - Genesys Pure Cloud
Work Mode: Bangalore(BTM Layout)
Timings: 10 AM - 7 PM (IST)
Salary: As per Market Standards

Position Overview:

Role: Qualified Services Team Member for Genesys Pure Cloud Contact Center
Objective: Provide custom solutions and enhance platform features through customization.

Relevant Work Experience:

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5-6 years in Software Development (Java/J2EE, Web Services - SOAP & REST).

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Experience with Genesys Pure Cloud Development, Salesforce Open CTI, Salesforce Lightning Development, IVR, Payment Gateway Integration.

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Expertise in CTI, Dashboard Design, and Contact Center solutions.

Major Activities:

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Custom solution design.

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IVR Call Flow Development.

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CTI Integration, Chat Bot Development.

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Salesforce/SNOW & custom API integration for data reading/upload.

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Conducting Analysis/Feasibility Study and preparing Scope of Work documents.

Key Skills & Technical Expertise:

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Languages & Technologies: Java/J2EE, Node.js, Python, SQL-Server.

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Platform & Integration: Genesys Pure Cloud,



Salesforce Integration, ServiceNow Integration, Custom CRM Integrations.

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Web Services: REST, SOAP, XML.

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Experience with IVR: Self-service IVR development, Speech-enabled IVR, Voice/Chat Bots.

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Cloud Contact Centers: Understanding of cloud-based solutions and backend systems integration.

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Additional: AWS Lambda, Payment Gateway applications knowledge.

Functional Expertise:

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Strong grasp of Genesys Pure Cloud and IVR/CTI applications.

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Solid Customer Management experience.

Behavioral Skills:

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Customer-centric mindset, strong business acumen.

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Ability to work under pressure and handle complex projects.

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Strong analytical/logical thinking and quick learning abilities.

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Good written and verbal communication skills.

Educational Qualifications:

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BE/B. Tech (Computer Science/Telecommunication) or MCA.

Note: Candidates have to work from the Bangalore location for one month initially and t

📌 Senior Developer-Genesys Pure Cloud (Bengaluru)
🏢 RECEX
📍 Bengaluru