Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD

Business
Financial Service – HO
Unit
Aditya Birla Health Insurance Company Ltd
Location
Thane
Poornata Position Number of the job

Reports to: Poornata Position Number

Poornata Position Title of the job (30 characters max)
Deputy Chief Manager
Business Excellence
Reports to: Poornata Position Title
Lead – Business Excellence
Function
Business Excellence, CX, Data & Innovation
Reports to: Function
Business Excellence, CX, Data & Innovation
Department
Business Excellence
Reports to: Department
Business Excellence
Designation of the Employee
Chief Manager
Designation of the Manager
AVP / DVP
Business Excellence
Date of writing/updation of JD
17th Feb, 2026

1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters)

The candidate is expected to Improve, Change and Transform existing Business Operations / Functions by




- Performing detailed study / assessment of business operations / functions (end to end – customer, vendor, people, process, technology) and determining areas for change and improvement
- Developing a roadmap to deliver improvements as per the business plan
- Developing solutions to implement change and improve business metrics
- Developing reports to track the impact (savings) of the change and transformation
- Working closely with functional leaders to embed Business Excellence (frameworks, tools, practices etc.) across the business to help improve service delivery, reduce cost, improve NPS and enhance capability
- Designing and re-engineering business processes
- Driving process controls around errors and outliers to improve quality

2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job.
Business Workforce Number
(Max 254 Characters)

Unit Workforce Number
(Max 254 Characters)

📌 Lead - Process Excellence(Thane- JB 9)
🏢 Financial services
📍 Thane