Job Description:

Position Overview:

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Manage and grow a key long-standing client account

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Act as a strategic partner to the client while driving revenue growth

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Handle demanding stakeholders with a calm, solution-oriented approach

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Ensure sustained customer satisfaction and relationship strength

Client Relationship Management:

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Act as the single point of contact for assigned key account

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Build and sustain relationships with senior client stakeholders

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Proactively address client concerns to maintain high satisfaction levels

Account Strategy & Growth:

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Identify upselling and cross-selling opportunities within the account

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Drive account growth and increase overall business volume

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Develop and execute account strategies aligned to revenue targets

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Conduct regular performance and review meetings with clients.

Problem Solving & Conflict Resolution:

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Resolve client issues professionally and within defined timelines

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Handle complex or impractical client requests tactfully

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Maintain composure and trust during high-pressure situations

Internal Coordination:





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Collaborate closely with Production, Sales, Design, and other teams

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Ensure timely delivery and quality output as per client expectations

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Align all internal stakeholders through effective communication

Performance Tracking & Reporting:

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Monitor account performance, sales growth, and recent developments

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Track issues and ensure timely closure

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Analyze client feedback to drive service and process improvements

Autonomous Working:

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Independently manage day-to-day account operations

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Take ownership of client deliverables and business outcomes

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Drive growth with minimal supervision

Authority & Decision Making:

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Approve pricing and discounts within defined limits

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Approve customer orders as per company policy

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Escalate critical issues to senior management when required

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Negotiate contracts and commercial terms with clients

Education:

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Bachelor’s or Master’s degree in

📌 Key Account Manager- Label Manufacturing (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad