Looking for a strong Coupa Support Consultant for an AMS engagement. The role requires hands-on expertise in production support, strong business interaction, and the ability to independently resolve complex issues in a highly business-facing retail environment.
The candidate is expected to play a critical role in ensuring stable operations, effective release management, and explicit communication with business stakeholders.

Key Responsibilities

Production Support & Incident Management
- Provide L2/L3 support for Coupa modules including Sourcing and Contract Management.
- Manage incidents, service requests, and problem tickets ensuring SLA adherence.
- Perform Root Cause Analysis (RCA) and implement permanent fixes for recurring issues.
- Diagnose system issues and ensure timely resolution with minimal business impact.

Release & Change Management
- Support release management activities, including:
- Impact assessment of new Coupa features.




- Production deployment support.
- Clearly explain release changes, new features, and business impact to stakeholders (key expectation based on recent business feedback).
- Ensure business readiness before feature rollout (training, communication, alignment).

Required Skills & Experience
- 5–7 years of experience in Coupa Platform (AMS/Support).
- Hands-on experience in:
- Coupa Sourcing
- Coupa Contracts (CLM)
- Procurement / P2P processes
- Strong experience in Application Support / AMS delivery model.
- Experience with:
- Incident management tools (e.g., ServiceNow).
- Release management and regression testing.
- Strong ability to:
- Translate technical changes into business context.
- Communicate effectively with business users.

📌 Coupa Support Consultant (Noida)
🏢 Topcoder
📍 Noida