Role overview and Key responsibilities:

The O2C Accounts Manager owns the end-to-end order-to-cash cycle — from order booking and invoicing through collections, cash application, and revenue recognition support — ensuring accurate, timely billing and healthy cash flow while minimizing DSO and bad debt exposure.

Key Responsibilities

Order Management & Billing
- Oversee accurate and timely invoicing (including e-invoicing/IRN compliance where applicable) in line with contract terms and GST regulations
- Ensure billing is synced with sales orders, delivery/service confirmation, and contractual milestones
- Review credit notes, debit notes, and billing adjustments for accuracy and approval compliance

Accounts Receivable & Collections
- Drive collections against targets; monitor and reduce DSO (Days Sales Outstanding)
- Maintain aging reports and drive proactive follow-up on overdue accounts
- Set and track collection targets by customer/segment; escalate high-risk accounts
- Manage dispute resolution process with sales and customers

Cash Application & Reconciliation




- Ensure timely and accurate application of customer payments (including parent-child account structures)
- Oversee reconciliation of customer ledgers, unapplied cash, and on-account balances
- Coordinate with banking teams on remittance matching

Reporting & Compliance
- Publish AR aging, DSO, collection efficiency, and bad debt dashboards to leadership
- Support month-end/quarter-end close: revenue cutoffs, unbilled revenue, provisions
- Ensure GST, e-invoicing, and other statutory compliance across the O2C cycle
- Support internal/statutory audits with AR schedules and documentation

Process & Systems
- Drive automation and process improvement across O2C (ERP/accounting systems like Zoho Books)
- Maintain SOPs and internal controls across order booking, billing, and collections
- Partner with Sales, Customer Success, and Operations to resolve systemic billing/collection issues

Team Management
- Lead

📌 Accounts Manager — Order to Cash (Baner)
🏢 PadCare Labs
📍 Baner