Academic Counsellor / Student Counsellor (On-Site) — Indore

Role overview

We are hiring a proactive Academic Counsellor to guide students through our courses, schedule and drive attendance for demo sessions, manage fees and documentation, and keep students informed about upcoming batches. This is an *On-site* role open only to candidates based in *Indore* or willing to relocate to Indore.

Key responsibilities
- Student counselling: Explain course structures, outcomes, fees, and career paths clearly in Hindi and English.
- Demo management: Call leads to schedule demos, send reminders, ensure high show-up rates, and collect feedback.
- Admissions and fees: Handle fee discussions, invoicing/receipts, payment follow-ups, basic reconciliation, and maintain accurate records.
- Lead handling: Make outbound calls, respond to enquiries (calls/WhatsApp), qualify leads, and drive conversions.
- Batch coordination: Inform students about new batches, share schedules, and maintain attendance/roster updates.
- CRM and reporting: Update CRM/Google Sheets daily, track funnel metrics,



and share MIS reports with management.
- Service and retention: Address student queries, escalate issues, and ensure a smooth onboarding experience.
- Front-desk support: Greet walk-ins, manage basic documentation, and coordinate with faculty/operations.

Must-have requirements
- Location: Based in *Indore* or ready to relocate to Indore before joining.
- Availability: Comfortable with 6-day academic schedules and peak-hour calling.
- Communication: Transparent, empathetic speaking skills with a student-first approach.

Qualifications
- Bachelor’s degree preferred.
- 1–3 years of experience in counselling/admissions/inside sales/telecalling. Strong freshers may apply.
- Experience in educational institutes or training centers is an advantage.

Skills
- Strong Hindi; working English proficiency.
- Confident phone etiquette, objection handling, and follow-up discipline.
- Basic MS Office/Google Sheets; famil

📌 Student Councelling (Indore)
🏢 TalentMark Academy Placement Department
📍 Indore