Job Summary:

Maintain and support internet-based enterprise level supply chain applications.

Essential Functions:
- Work either independently or with a group of highly skilled, high intellect engineers to resolve customer and product issues.
- Communicate with Network Operations to identify and solve software issues.
- Communicate current status of issues to the manager as necessary, based on severity and impact of the issue on the business.
- Interact with client services, professional services, and other groups for troubleshooting efforts.
- Be proactive and inquisitive with a explicit focus on problem solving.
- Must have flexibility with work hours and be able to provide on-demand support as required.
- Must be ready to be On Call 24X7 on a rotational basis.
- Document findings, including new defects in products and work with the Production Support team to create knowledgebase articles.
- 70% Support and 30% Development.
- Develop code, scripts, extracts and other artifacts required to solve other complex technical issues.

Other Duties and Responsibilities:





As determined by manager.

Required Software Qualifications:

Operating System: Windows, Linux

Language: Java J2EE technologies: JDK1.4, J2EE, Servlets2.3, JSP1.2, EJB2.0, AJAX Java EE Servers: JBoss

Framework: Struts

Middle Tier: EJB, Webservices

Internet technologies: Style sheets, XML, SAX & DOM API’s

Tools: J profiler, LoadRunner

Misc.: SQL Skills, Shell Scripting, PL SQL
- Must have strong written and verbal communication skills
- Must be able to communicate technical issues clearly to individuals with various levels of technical understanding
- Must have strong interpersonal skills when working with non-technical individuals, including customers

Education:

BS Degree in Engineering MS Degree a plus

Experience:

Experience supporting high performance, highly scalable OLTP systems.

Other Qualifications:

Ability to make good judgment decisions, SelfMotivated, Self-Confident, desire to learn

📌 Mid/Sr. Production Support Engineer (Pune)
🏢 One Network Enterprises
📍 Pune