Key Responsibilities
- Manage day to day central operations activities like customer communications data, Critical communication tracking, Compliance, large scale data management and documentation
- Data Analysis & MIS Reporting
- Manage other NBFC operations & reconciliation activities
- Monitor service and process quality of front end & back-end operations
- Monitor and control the CRM out of TAT cases
- Manage process compliances through stringent control measures
- RCAs of the processes / Improvements thru RCAs
- SPOC for all customer Communications (Text/Voice)
for all departments
- Co-ordination/Negotiations/Bill payments of vendors
Key Skills Required
Technical Skills:
- MS office/excel competent
- Ability to Manage Large Volumes of Data
- Quality oriented & certification in Advanced Excel / Power BI will be an advantage
- Excellent communication skills
- Team and coordination skills
Key Performance Indicators
- Resolution of all escalations & Complaints within TAT
- Quality monitoring of the processes and Improvements
- RCAs and Improvement in the processes to control escalations
- Customer Communication and commercials management
- Filed and HO team support
- Improvement in operations process & data analysis
Additional Role Details
Work-Schedule
5 Days/week
Hiring Local/Pan-India Candidates
(On company policy)
Additional Comment (if any)
-
📌 Central Operations - MH - Akurdi - BACL (India)
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📍 India
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