Role and Responsibilities

Job Summary:

We’re looking for a Support Delivery Lead responsible for overseeing the end-to-end support, maintenance, and delivery of our enterprise integration platforms. This individual will lead a team of support engineers and support leads, ensuring the all platform's stability, performance, and availability. The ideal candidate is a strategic thinker with a strong technical background in integration technologies, excellent leadership skills, and a passion for customer service and continuous improvement. This role requires a hands-on leader who can balance technical expertise with effective team management and stakeholder communication.

Key Responsibilities:

1. Leadership & Team Management:

• Lead, mentor, and manage a team of integration support engineers and leads, fostering a culture of collaboration, accountability, and qualified growth.

• Define team goals, key performance indicators (KPIs), and service level agreements (SLAs), and ensure the team meets or exceeds them.

• Conduct regular performance reviews, provide constructive feedback,



and identify training and development opportunities for team members.

• Manage team schedules, on-call rotations, and resource allocation to ensure 24/7/365 coverage for critical systems.

• Drive a continuous improvement mindset within the team, encouraging proactive problem-solving and root cause analysis.

2. Platform Support & Operations:

• Act as the primary point of escalation for complex technical issues related to the integration platforms (e.g., Azure Integration Services, SAP BTP IS, EDI, SFTP, Solace etc.).

• Oversee the incident, problem, and change management processes for the integration platforms, ensuring timely resolution and clear communication.

• Ensure all integration services are monitored effectively and proactively identify and address potential performance bottlenecks or stability risks.

• Develop and maintain a robust knowledge base, runbooks, and standard

📌 Support Delivery Lead (Haryana)
🏢 TalentXplore
📍 Haryana