Job Purpose
To lead ServiceNow TPRM and GRC/IRM solution delivery, enhancements and operational governance for enterprise risk, compliance, audit, policy, issue and third-party/vendor risk processes, ensuring scalable, controlled and audit-ready digital workflows for the organization.Duties and Responsibilities
1) Own functional solutioning, configuration oversight and delivery governance for ServiceNow TPRM and GRC/IRM modules.
2) Translate business, risk, audit and compliance requirements into process designs, user stories, workflows, reports and dashboards.
3) Drive implementation and enhancement of third-party risk, risk register, control testing, compliance, issue management, policy and audit workflows.
4) Coordinate with stakeholders for requirement walkthroughs, effort inputs, UAT planning, defect triage, sign-off, deployment and post-go-live support.
5) Ensure proper access controls, data quality, approval workflows, documentation, audit trails and adherence to internal IT compliance standards.
6) Partner with ServiceNow developers/admins, information security, audit,



business teams and vendors to deliver releases as per agreed timelines and quality expectations.
7) Monitor adoption, KPIs, operational issues and continuous improvement opportunities for TPRM and GRC processes on ServiceNow.Key Decisions / Dimensions
1) Recommend ServiceNow TPRM/GRC process design, workflow approach, configuration priorities and reporting requirements.
2) Prioritize defects, enhancements and release items based on risk, compliance impact, business criticality and delivery dependencies.
3) Validate readiness for UAT, deployment and go-live from a functional, process and compliance standpoint.
4) Escalate material risks, control gaps, dependencies and timeline issues to the appropriate governance forum.Major Challenges
1) Managing complex cross-functional requirements across risk, compliance, audit, Infosec, procurement, legal, business and vendor teams.
2) Balancing standardiz

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