Description
Job Track Description:
- Requires formal education and relevant expertise in a professional, sales, or technical area.
- Performs technical-based activities.
- Contributes to and manages projects.
- Uses deductive reasoning to solve problems and make recommendations.
- Interfaces with and influences key stakeholders.
- Leverages previous knowledge and expertise to achieve results.
- Ability to complete work self-guided.
- College or university degree required.
General Profile
- Requires knowledge and experience in field.
- Uses best practices and knowledge of business to improve products or services.
- Solves complex problems and takes a recent perspective on existing procedures.
- Self-starter, requiring minimal guidance.
- Acts as a resource for colleagues with less experience.
Functional Knowledge
- Requires conceptual expertise of theories, practices, and procedures.
Business Expertise
- Has knowledge of best practices and team integration.
- Aware of the competition and what differentiates them.
Impact
- Impacts a range of customer, operational,
project or service activities.
- Works within broad guidelines and policies.
Leadership
- Acts as a resource for colleagues with less experience.
- May guide small projects with manageable risks and resource requirements.
Problem Solving
- Solves complex problems.
- Takes a new perspective on existing solutions.
- Exercises judgment based on the review of multiple information sources.
Interpersonal Skills
- Ability to articulate difficult or sensitive information.
- Works to build consensus within a team.
Responsibility Statements
- Reviews work performed by junior teams for accuracy and completeness.
- Triage, researches, and responds to complex participant issues. (eligibility, calculation errors, and service delivery)
- Tracks and understands intermediate system issues to confirm adherence to requirements.
- Evaluates existing processes and enhances/develops to improve service delivery.
- Interfaces