We are looking for someone from BPO / Call Centre Background who is experienced in managing the floor / managing the shifts / escalation management / tracking of customer complaints & queries / resolving issues in timelines / focused on complying with the SOPs & Processes – Basically a Operations manager kind of profile.
• To maintain effective working relationships with all stakeholders
and Customers.
• To Manage the operational Weekly Monthly deliverable reports
Events Incident Compliance reports, Health Check Reports etc
📌 Shift Lead based at Mumbai
🏢 Talent Leads Consultants
📍 Mumbai
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