Manager – Business Architecture, WrkTalk DigiSec AI Pvt Ltd | Mumbai
About the Role
As WrkTalk scales its enterprise deployments, we are building a Business Architecture function that sits at the intersection of technology and client delivery. This role owns the end-to-end deployment of WrkTalk instances for enterprise clients — from internal coordination through go-live — freeing the sales team to focus on client relationships and revenue.
What You'll Own
• Take complete ownership of every client deployment from sales handover to go-live
• Liaise internally across Backend, Frontend, DevOps, Testing teams to deliver each instance on time and correctly
• Manage all pre-deployment client queries on infrastructure requirements, coordinating with DevOps and Backend to resolve them
• Drive installation calls — including screen shares, environment access sessions, IP whitelisting, SMTP configuration, and networking handshakes
• Troubleshoot post-deployment issues (traffic routing, call connectivity, infosec clearances) by pulling in the right internal resources
• Maintain rigorous deployment checklists and sign off on every instance before client handover
• Coordinate internal attendance for client-facing calls — identifying who needs to be on a call and securing their availability
• Act as the first line of defence for product integrity — when sales brings client customisation requests, you evaluate them against product architecture and articulate clearly and logically why WrkTalk is a single- product platform, not a bespoke solution, ensuring client expectations are set correctly from day one
• Serve as the single point of internal coordination so the sales team's only touchpoint is you
Who You Are
• B.Tech / B.E. from a reputed institution (IIT preferred) with 2–3 years of experience in a technology-intensive setting
• Not necessarily a programmer, but deeply fluent in how technology systems work — infra, networking, application layers