Description
Client Service Operations (CSO) enables Kroll's business units through operational excellence, standardized processes, and centralized support services. As part of CSO, the Business Support Services (BSS) function provides high-quality business enablement services that enhance operational efficiency, improve consistency, strengthen governance, and elevate the internal stakeholder experience.
Business Support Services operates as a centralized shared services organization supporting internal teams across a broad range of operational activities including business administration, sales support, document production, presentation services, workflow coordination, reporting, operational data management, and business process support. Through a customer-centric approach and continuous improvement mindset, the team enables business units to focus on delivering value to clients.
Working within an established service delivery framework, the Senior Analyst executes assigned work with a robust focus on quality, responsiveness, confidentiality, and operational excellence.



The role requires strong operational knowledge, sound judgement, attention to detail, and the ability to manage competing priorities while partnering effectively with stakeholders across the organization. The Senior Analyst is expected to contribute to continuous improvement initiatives, support knowledge sharing, and act as a subject matter resource within the Business Support Services team.
Day-to-day responsibilities:
- Independently manage complex, high-priority, or sensitive service requests requiring greater judgement and stakeholder coordination, while continuing to deliver high-quality Business Support Services in accordance with established service standards, turnaround times, and operational procedures.
- Prioritize competing requests and manage workload to meet agreed service levels across multiple service offerings.
- Review outputs for completeness, accuracy, formatting, and adherence to

📌 Senior Analyst, Client Service Operations (New Delhi)
🏢 Kroll
📍 New Delhi