As as Technical Manager, candidate will be managing all the technical resources working for DI qualified Services projects. This includes that the candidate will be responsible for the implementation, hyper care support, and operations related to customer environments. The role requires the expertise and skills to be part of implementation projects, requirement gathering, client interactions, solution design, authoring technical documentation, delivering technical components, and performing cut-over activities through to Go-Live. The position also has the responsibility for researching, providing root cause analysis and support of architectural and performance related improvements for multiple oracle implementations.

Together with:
- Should be part of the discovery, design and delivery phases of medium to large implementation projects.
- Interact with the client representatives and facilitate technical discussions to review the AS-IS business processes and propose TO-BE solutions from a technical standpoint.
- Should be hands-on in coding, developing,



scripting and documenting software specifications throughout the project life cycle.
- Demonstrated ability to work in a team environment including ability to work collaboratively with business users.
- Resolve complex or previously unknown issues, requiring expert technical knowledge and business acumen.
- Adhere to Response and Resolution SLAs strictly.
- On need basis, if required, should be able to support Data Intensity customers’ production instances, support in debugging the issues and identifying the solution, pro-actively suggesting customers best practices.
- Provide root cause analysis, fix resolution, implementation support, and continuous process improvement.
- Develop new skills outside of comfort zone.
- Act to resolve issues which prevent the team working effectively.
- Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
- Analyse complex idea

📌 Director of Professional Services (Hyderabad)
🏢 data intensity
📍 Hyderabad