· Act as the primary
relationship manager for top clients.
· Regularly call clients to:
o Understand
their requirements and expectations
o Confirm
orders, timelines, and service details
o Resolve
issues and complaints promptly
· Maintain a skilled,
solution-oriented tone in all interactions.
· English communication is acceptable
at basic to moderate level ; clarity and professionalism are more
important.
2. Order
Management (Order Raising to Dispatch)
· Receive and raise orders from clients via phone, email, or CRM system.
· Verify order details: quantities, pricing, delivery location,
timeline, special requirements.
· Coordinate internally with:
o Operations
/ production teams
o Dispatch /
logistics teams
o Finance /
billing teams
· Ensure that:
o Orders are
correctly entered in the system
o All
necessary documents (order forms,
approvals, contracts) are collected and stored
o Dispatch is planned and executed as per agreed timelines
3.
Document, Invoice & Payment Handling
· Prepare,
review, and manage:
o Invoices
o Delivery challans / dispatch documents
o Order confirmations and related paperwork
· Match invoices with:
o Confirmed
orders
o Dispatch
records
o Client
agreements / contracts
· Follow up on payment status:
o Track
pending payments
o Contact
clients for payment reminders
o Coordinate
with finance for reconciliation and receipt entry
· Ensure order-to-payment
visibility: the person should be able to see and manage the complete
journey from order raising â dispatch â invoicing â payment.