We are seeking proactive and customer-centric Customer Care Executives to join our growing team. The role involves managing customer interactions, ensuring timely resolution of queries, and delivering a seamless customer experience. Candidates with a science background and prior exposure to tele calling or customer support will be well suited for this position.
Key Responsibilities
- Handle inbound and outbound customer communications professionally
- Respond to customer inquiries, concerns, and service requests effectively
- Provide accurate and consistent information regarding products and services
- Maintain detailed and up-to-date customer records using internal systems
- Adhere to process guidelines, quality benchmarks, and service standards
- Collaborate with internal teams to ensure timely issue resolution
- Contribute to customer satisfaction and retention initiatives
Requirements
- Bachelor’s degree in Agriculture / Botany / Bio-Science
- 1 to 1.5 years of experience in tele calling, customer care, or a similar role
- Strong verbal communication skills in Hindi and Bengali (mandatory)
- Working knowledge of computers and CRM tools
- Ability to manage customer interactions with professionalism and empathy
Perks
- Competitive compensation package
- Professional and collaborative work culture
- Learning and growth opportunities within the organization
- Stable role with potential for long-term career development