A liaison officer is an employee who builds and maintains mutually beneficial relationships, facilitates communications and coordinates activities among two or more people, agencies or organizations.
Liaison officer responsibilities and skills
A liaison officer works in quick-paced, high-pressure environments and must be willing to take initiative to proactively solve conflicts and address issues. Liaison officer duties include the following:
- acting as contact points for all agency or organizational personnel;
- keeping lists of the agencies or personnel representing the person, agency or organization;
- facilitating meetings and cooperation among people, agencies and organizations;
- identifying problems in communications among these groups;
- collaborating and communicating with necessary constituents and the public; and
- conducting post-mortems when an incident is wrapped up.