We are seeking a motivated and detail-oriented CRM Executive / Manager to manage customer relationships, enhance client satisfaction, and drive customer retention. The ideal candidate will be responsible for handling customer data, analyzing trends, and improving engagement through personalized communication and service.
Requirements
Required Skills and Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 1–3 years of experience in CRM or customer-facing roles.
- Proficiency in CRM tools like Salesforce, Zoho, HubSpot, or any industry-specific CRM.
- Strong communication and interpersonal skills.
- Customer-focused attitude with problem-solving abilities.
- Valuable knowledge of MS Excel and reporting tools.
- Ability to work under pressure and meet deadlines.