We are seeking an experienced and highly motivated IT/Network Manager to
lead and manage our Service & Support Team. This role requires hands-on
experience with network infrastructure (Routing, BGP, Switching), while also
managing and mentoring Level-1 (L1), Level-2 (L2), RF, and Field Engineers. You
will be responsible for ensuring smooth and productive operations within the
team, from handling customer complaints to managing network troubleshooting and
service tasks. As the point person for the service and support team, you will
ensure that customer issues are acknowledged and resolved in a timely manner,
and that your team is well-trained, motivated, and aligned with company
objectives.

Requirements
Key Responsibilities:
- Team Leadership & Management:
- Lead
and supervise the L1, L2, RF, and Field Engineers, ensuring that they
perform their duties efficiently and effectively.
- Schedule
weekly shifts and rosters, ensuring proper coverage for all networks and
service-related tasks.
- Regularly
monitor team performance, provide feedback, and motivate team members to




achieve high standards.
- Conduct
training and educational sessions to enhance the technical knowledge of
your team.
- Network Operations Management:
- Oversee
the configuration, maintenance, and optimization of the network infrastructure,
with a focus on advanced routing protocols (BGP, OSPF) and switching
technologies (VLANs, STP).
- Serve
as the primary escalation point for complex technical issues related to
routing, switching, and BGP configuration.
- Ensure
that the network infrastructure is running smoothly and that outages,
slowdowns, or other issues are quickly resolved.
- Customer Service & Support:
- Ensure
that customer complaints and service requests are promptly acknowledged,
logged, and addressed.
- Monitor
customer satisfaction and ensure that issues are resolved within
established SLAs (Service Level Agreements).
- Work
closely with your team to ensure that customer networks are operat

📌 Noc / Network Manager (Dehradun)
🏢 Linkwave Technologies
📍 Dehradun