Position Summary

The Captain – Restaurant & Bar Operations is responsible for supervising day-to-day restaurant and bar service, ensuring exceptional guest experience, adherence to service standards, and effective team coordination. The role manages a designated service station and supports outlet leadership in operational excellence.

Key Responsibilities

Service Operations
- Supervise and execute restaurant and bar service as per service standards
- Manage opening, shift, and closing procedures
- Oversee assigned service station readiness, cleanliness, and setup
- Conduct pre-service briefings and coordinate service flow
- Ensure accurate order-taking, food and beverage delivery, and table maintenance
- Drive upselling of beverages, signature dishes, and promotions

Bar Coordination
- Coordinate with bartenders to ensure timely and accurate beverage service
- Ensure correct presentation and garnishing of all beverages
- Monitor bar stock levels and communicate shortages
- Maintain bar hygiene, glassware standards, and beverage quality




- Support menu knowledge including cocktails, spirits, wines, and food pairings

Guest Interaction & Service Quality
- Greet guests, assist with seating, and provide personalized service
- Handle guest feedback, complaints, and special requests professionally
- Identify VIPs, repeat guests, and special occasions to enhance service delivery.
- Maintain records of guest preferences for service consistency

Staff Supervision & Training
- Allocate duties to waiters, stewards, and trainees
- Monitor grooming, hygiene, and service etiquette
- Conduct on-the-job training for service sequence and beverage service
- Support team motivation, discipline, and performance consistency

Inventory, Compliance & Coordination
- Ensure proper handling and storage of cutlery, crockery, glassware, and equipment
- Maintain station par levels and control breakage and wastage.
- Coordinate with kitchen, bar, housekeeping, and cashier teams
- Ensure adhere

📌 Captain – Restaurant (Ramanagara)
🏢 KAWEN MANPOWER
📍 Ramanagara