Description

JOB SUMMARY

Supports the General Manager and his/her team by completing administrative responsibilities. Duties include organizing, composing and distributing correspondence to both employees and guests, initial response and follow up to inquiries and collecting and tracking problem resolution information.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the administrative assistance, clerical services, or related professional area.

OR

• 2-year degree from an accredited university in Secretarial Studies, Business Administration, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES

Providing Documentation and Reporting Support

• Assists managers in preparation of various reports and presentations.

• Assists with the design and preparation of statistical reports as needed.

• Attends, transcribes and distributes minutes, and participate in staff meetings, executive committee meeting and department meetings as needed.

• Makes recent files, maintains existing files.





• Maintains giveaway/donation files and assists in making reservations.

• Provides administrative support to manager/s and department.

Supporting Correspondence

• Composes, produces and signs correspondence on routine matters.

• Produces and distributes correspondence as required.

• Answers department phones.

• Acts as a receptionist for manager and, when necessary, other department members, providing assistance to callers as required.

• Sorts and distributes mail.

Ensuring Exceptional Customer Service

• Providing services that are above and beyond for customer satisfaction and retention.

• Managing day-to-day operations, ensuring the quality, standards and meets the expectations of the customers on a daily basis.

• Attends meetings and communicates with executive and peers as an effort to improve quality of service.

Additional Responsibilities

• Ensures VIP amenity requests from G

📌 Executive Assistant to General Manager (Mumbai)
🏢 Marriott Hotels Resorts
📍 Mumbai