Job Title: Site Reliability Engineer (SRE) – L2 Support
(Apigee + Microservices)

Job Summary

We are seeking an analytical and technically skilled SRE
– L2 Support Engineer with 2 to 3 years of experience specializing in API
management and microservices infrastructure. In this role, you will act as the
escalation point for the L1 monitoring team, taking ownership of deep technical
triage, debugging complex application errors, and optimizing API gateways. You
will focus on maintaining high uptime for critical banking application
platforms, identifying systemic errors, and implementing permanent fixes or
automated workarounds within a fast-paced cloud workplace.

Key Responsibilities

L2 Triage & Advanced Incident Management
- Escalation
Ownership: Act as the direct L2 technical escalation point for complex
infrastructure, application, and API connectivity issues routed from L1.
- Deep-Dive
Debugging: Analyze verbose log traces, evaluate application stack
metrics, and dissect error signatures to quickly pinpoint core system
failures.
- Crisis
Collaboration:



Partner closely with L3 engineering, backend
application development, and DevOps teams during major (P1/P2) production
incidents to accelerate system recovery.

Apigee & Microservices Management
- Apigee
API Administration: Troubleshoot API proxy execution issues, configure
security policies (OAuth, API keys, spike arrests), resolve SSL handshake
errors, and debug payload routing failures.
- Microservices
Support: Monitor, debug, and trace distributed applications across
complex microservice dependencies using distributed tracing logs.
- Kubernetes
Orchestration: Manage cluster health, troubleshoot pod eviction or
crash loops, view container resource limits, and run diagnostic
deployments utilizing advanced kubectl commands.

Observability, Reliability & Automated Recovery
- Telemetry
Dashboards: Navigate and customize production monitoring workflows
within Datadog, Dynatrace, Prometheus, and Grafana to narrow d

📌 – Apigee + Microservice (Airoli)
🏢 SID Global Solutions
📍 Airoli