The Sales Operations
Specialist plays a critical role in enhancing sales productivity and
operational efficiency that will support the success of our commercial organization.
This position is ideal for a detail-oriented skilled with expertise in
Salesforce.com and a passion for data-driven decision-making. In this role, you
will ensure the seamless functionality of CRM systems, assist with streamlining
workflows, and support cross-functional collaboration to drive organizational
success. Your contributions will directly impact revenue growth, forecast
accuracy, and the overall effectiveness and productivity of the sales
organization.
Key Responsibilities
·
Ensure accurate sales data in the salesforce.com CRM and alignment across systems.
·
Develop and enforce Salesforce data governance protocols.
·
Analyze sales data for trends, pipeline health, and KPIs.
·
Monitor dashboards and produce weekly and monthly standardized reports for leadership
insights on established KPIs.
·
Train and onboard sales reps on Salesforce best practices.
·
Maintain accurate sales forecasting models and pipeline tracking with salesforce.com.
·
Track and report quota attainment and productivity metrics.
·
Work with marketing, finance, and product teams to align Salesforce with business
objectives.
·
Document system changes and maintain standard work documents.
Core Competencies
·
Customer Centric
o Consistently
aware of how work product impacts customer value and experience and works with
intensity to optimize customer value and experience. Able to identify barriers
and inefficiencies impacting customer value.
·
Effective Teamwork
o Keen ability
to collaborate with a diverse set of colleagues – often under pressure – to
accomplish business objectives and deliver customer value. Able to identify –
and correc