Annual Price Increase (API) Query Management
- Receive, assess and respond to customer enquiries related to the API process.
- Log, and handle requests in line with established service standards.
- Identify the nature of each enquiry and route non-simulation requests to the appropriate Account Manager.
- Maintain accurate records of customer interactions and actions taken to support audit and reporting requirements.

API Simulation Support
- Review incoming requests to ensure they meet defined eligibility and validation criteria.
- Capture customer information from Salesforce and other approved business systems.
- Use approved simulation tools to produce customer-specific pricing impact analyses.
- Prepare clear, accurate customer communications using approved templates.
- Verify that all outputs are complete, accurate and delivered within agreed timelines.

Data Quality and Compliance
- Follow detailed procedures, governance standards and operational controls.
- Handle customer and business information in accordance with data security, confidentiality and compliance requirements.




- Identify and raise data quality issues, operational risks or security concerns in a timely manner.
- Chip in to maintaining high standards of data accuracy and process integrity.

Operational Perfection
- Meet agreed service level agreements (SLAs) and performance targets.
- Find opportunities to improve processes, simplify workflows
- Maintain accurate documentation and activity records to support operational transparency.
- Work closely with colleagues across Sales Operations, Pricing and Customer Support to deliver consistent service.

What We're Looking For
- 1–2 years of experience in Sales Operations, Customer Support, Pricing Operations or a similar operational role.
- Experience using Salesforce or a comparable CRM platform.
- Robust Microsoft Excel and Microsoft 365 skills.
- Good attention to detail with the ability to prioritize.
- Strong written and verbal communication skill

📌 Sales Operations Analyst (Bengaluru)
🏢 London Stock Exchange Group
📍 Bengaluru