Job Description – Microsoft Cloud & Infrastructure Support Engineer

(On-Prem | Microsoft 365 | Azure | ITSM | Security & Compliance)

Experience: 4–6 Years

Employment Type: Full time

Location: As per requirement

Work Schedule: Australian Time Business Hours 4:00 AM – 01:00 PM IST

Role Summary

We are seeking a Microsoft Cloud & Infrastructure Support Engineer with strong hands-on experience in Microsoft 365, Entra ID (Azure AD), Intune, Azure infrastructure, and on-premise environments, combined with excellent communication skills and a support-first mindset.

This role is L2-focused, operating in an SLA-driven environment, handling escalations from L1, resolving complex user and infrastructure issues, coordinating with L3 teams, and ensuring operational stability, security, and compliance.

Work Schedule & Coverage
- Primary support window: 4:00 AM – 01:00 PM IST
- Workdays: India workdays aligned to AUS business hours
- Weekend / holiday coverage: Rotational, based on incident severity

Role Scope

Responsibilities




- Advanced troubleshooting and resolution of escalated incidents
- Microsoft 365 administration & support
- Identity, access, and endpoint management
- Approved change execution
- User communication and incident ownership
- Documentation, SOPs, and reporting
- Administer and support Windows & Linux servers
- Manage Active Directory, DNS, DHCP, Group Policies
- File servers, permissions, and access controls
- Patch management, monitoring, and capacity checks
- Virtualization support (VMware / Hyper-V)
- Backup and recovery operations (Veeam / Azure Backup)
- Troubleshoot OS, application, and infrastructure issues

Microsoft 365 & Endpoint Administration
- Administer and support:
- Exchange Online
- SharePoint Online
- OneDrive for Business
- Microsoft Teams
- Manage Entra ID (Azure AD) users, groups, roles, RBAC
- Handle Joiner–Mover–Leaver (JML) processes
- Configure and support:
- MFA
- Conditional Access
- Security & compliance policies
- Intune

📌 Microsoft Cloud (Ahmedabad)
🏢 Vedlogic Solution
📍 Ahmedabad