Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
ROLES AND RESPONSIBILITIES
AML Systems & Operational Support
- Oversee and manage the team to deliver daily support for AML solution-related issues, including:
- Suspicious Transaction Monitoring & Reporting (STR)
- Watch List Filtering (WLF)
- Real-Time Screening (RTS)
- Customer Due Diligence (CDD)
- Investigate and resolve incidents and service requests related to alerts, reports, and threshold configurations.
- Act as the main contact and guide AML users with business-related system issues and queries.
- Assess change requirements from Business Owners and manage the change process
- Escalate critical incidents to the Business Owner that may impact business operations.
- Escalate high-impact system issues to the System Owner/ Application support team to ensure timely resolution and system availability.
- Support migration of static and transactional data between core systems.
Project & Delivery Support
- Lead the team in the implementation of group-wide AML solutions across multiple entities in Asia and Africa.
- Engage with business users and IT teams to gather and document accurate business requirements.
- Review project deliverables to ensure quality and alignment with business needs.
- Govern project schedules, costs, and quality metrics, escalating risks or issues as needed.
- Contribute to dashboard development and Management Information (MI) reporting for Group and local business users.
- Contribute to documentation of user stories, test cases, and system enhancements.
- Maintain continuous align