Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There’s another option. Freshworks. With a fresh vision for how the world works.
Freshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, Recent Balance, Nucor, S&P; Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.

Fresh vision. Real impact. Come build it with us.





Job Description

As a Lead Customer Success Manager, you will manage a portfolio of strategic customers across ANZ, APMEA, and India, helping them maximize the value of their investment in Freshservice. You will act as a trusted advisor, driving product adoption, customer health, renewals, and long-term success while partnering closely with Sales, Support, Product, and Professional Services.
Key Responsibilities
- Manage strategic customer relationships throughout the post-sales lifecycle.
- Drive product adoption, customer health, and business outcomes for Freshservice (EX/ITSM).
- Build trusted relationships with IT leaders and executive stakeholders through regular business reviews.
- Proactively identify risks, develop success plans, and improve customer retention.
- Partner with Account Managers to identify expansion opportunities and maximize customer value.
- Collaborate with cross-functional teams

📌 Lead - Customer Success (EX) Top Tier (Bengaluru)
🏢 FreshWorks
📍 Bengaluru