Mandate Skills:- Service Desk Team Lead, ITIL framework, Customer Service and Support, Process Improvement and Compliance, Technical Expertise and Collaboration, Reporting and Analysis, ITIL Certification, V3 or V4 Foundation certified.
12-hour shifts with digital handovers to next shift.
The routine is four shifts of days, four off, four of nights, four off, then repeat. Early shift: GMT 08:00hrs to 20:00hrs.
Late shift: GMT 20:00hrs to 08:00hrs. Early shifts in the local office.
Late shifts work from home.
Note: First round is Hacker rank Assessment which will be shared offline, so request you to share more profiles.
And please review the below question before sharing the profiles.
Technical skill set L1/L2/L3 is preferred - L2.5 level is also ok
AWS / Azure Cloud - Solid Foundational Knowledge
Patch Management
Monitoring Tools
M365 Admin Responsibilities
Access Management
Windows Server Operating system & Linux
Active Directory & Group Policy Management
ITIL Framework
ITSM
Scheduled Tasks
ServiceNow Reporting
Working with AI, Automation & Tuning
Requirements
Job Description
Job Title: Level 1/Level 2 IT Service Desk Team Leader
Role Overview:
We are seeking a highly experienced and results-oriented IT Service Desk Team Leader who will work collaboratively with peers and report directly to the Service Desk Manager. The successful candidate will lead a global team of Level 1 and Level 2 service desk analysts, ensuring seamless, high-quality, 24/7 IT support from our Global Service Centre. This hands-on leadership role requires excellent technical capabilities, proven managerial skills, and a strategic
📌 Service Desk Team Lead (Bengaluru)
🏢 Talpro INdia
📍 Bengaluru
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