Description
Job details
•Proposed designation
Analyst
•Role type
Team Driven
•Reporting to
Team Lead/Asst. Manager
•Geo to be supported
United States
•Work timings
11:30 AM to 8 PM

Roles & responsibilities
KPMG Global Services (KGS) delivers smart working processes, rapidly scalable solutions and the right talent. The Analyst will be responsible for managing all aspects of the end-to-end course review process including a variety of administrative functions supporting the review and CPE issuance processes. The Analyst will need good communication and stakeholder management skills and will be expected to maintain a high level of accuracy with excellent attention to detail.
•End-to-end ownership of course review and approval process duties.
•Appropriate handling of participants/learners (internal and external), queries and complaints by email, in line with the agreed SLAs and Quality framework.
•Effective customer service and relationship management across a range of stakeholders
•Meet established quality and service level agreements





Operational administrative duties to include:
•Daily assignment and management of Learning Requests submitted.
•Review the course submissions to ensure compliance in accordance with NASBA (National Association of State Boards Accountancy) and KPMG CPE credit guidelines
•Determine and administer Continuing Qualified Education (CPE) credits in KPMG’s learning management system for participants and instructors
•When applicable create and distribute certificates of attendance to KPMG clients
•Communicate with participants/learners (internal and external) and onshore team members/leadership team, throughout all processes
•Ability to follow standard processes and identify and report any potential issues, understanding when to escalate
•Ensure all requirements are adhered to through compliance with all appropriate policies and procedures.
•Ability to follow standard processes, templates and identify and report any potential issues, understan

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