CC&L; Financial Group is seeking an Intern to join our IT Operations team in Gurugram for a 6-month term In this role you will serve as the first point of contact for colleague support across technology, business applications, and day-to-day operational enablement. This role goes well beyond traditional IT infrastructure or helpdesk support. You will provide Level 1 support across end-user technology, productivity platforms, and business applications, delivering consistently high-quality, professional, and empathetic support experience. You will operate in a modern, AI-enabled support environment, leveraging automation, self-service, and copilots to resolve issues efficiently, while exercising sound judgment when escalation is required. Success in this role is defined not only by issue resolution, but by clarity of communication, ownership through to closure, and the overall client experience. The role sits within the Technology function and plays a critical role in ensuring colleagues can work effectively, securely, and with confidence every day.

What You Will Do:




- You will collaborate closely with:
- Service Desk & Infrastructure teams supporting core platforms, endpoints, and networks
- Application owners and vendors supporting business and productivity applications
- Information Security to ensure secure handling of accounts, devices, and data
- HR and business stakeholders supporting onboarding/offboarding processes and ongoing user needs
- Act as the trusted first point of contact for incidents, requests, and questions across technology and business applications.
- Engage users through multiple channels (ticketing system, chat, email, phone, collaboration tools) with professionalism, empathy, and clarity.
- Ask structured, thoughtful questions to understand issue context, business impact, and urgency.
- Translate technical and application-related issues into explicit, plain-language explanations.
- Operating systems, browsers, and productivity platforms (e.g., M

📌 Intern, IT Operations (Gurugram)
🏢 Connor, Clark & Lunn Financial Group
📍 Gurugram