We exist to create positive change for people and the planet. Join us and make a difference too

Purpose of the role
The internal and supplier assurance (ISA) solutions business partners with clients to build trust in their internal organisation and across their value chain. ISA has undergone a tremendous amount of growth and continues to do so; this role will support this growth across the globe.

To remain relevant and deliver against our value proposition we need leaders for driving the success of complex, multi-regional client engagements. This role is essential in translating client objectives into actionable plans, ensuring exceptional delivery and consistent value across every touchpoint. By orchestrating collaboration between internal teams and stakeholders worldwide, the program manager elevates the client experience and fosters lasting partnerships.

Key Responsibilities & Accountabilities:
Account Management & Program Delivery
- Manage assigned Global and Strategic Accounts to ensure onboarding and maintenance activities are completed in accordance with delivery plans.




- Monitor deadlines, quality standards, and resource allocation to ensure effective execution of client programs.
- Develop and implement comprehensive project plans that support both short-term milestones and long-term client outcomes.
- Oversee project delivery across assigned accounts to ensure high-quality outputs, on-time execution, and adherence to budgetary constraints.
- Attend client meetings as required to support delivery, performance management, and issue resolution.
- Monitor talent pool of auditors to ensure qualifications and training is maintained to support grow strategic programs

SLA Compliance & Performance Monitoring
- Ensure compliance with Service Level Agreements across assigned accounts.
- Track and monitor account KPIs and operational performance metrics to support optimal service delivery.
- Provide regular, detailed updates to the Senior Program Manager on accoun

📌 Senior Program Manager (Karahal)
🏢 BSI Group
📍 Karahal