Role Overview
Zensar is seeking an experienced SAP FICO Consultant to support AMS engagements for global clients. The role focuses on L2/L3 production support, incident and problem management, minor enhancements, and continuous improvement in a SLA‑driven, ITIL‑based support setting.
Responsibilities
Key Responsibilities
AMS Support & Incident Management
- Provide L2/L3 production support for SAP FI and CO modules
- Resolve incidents, service requests, and defects within defined SLAs
- Perform root cause analysis (RCA) and implement permanent fixes
- Proactively reduce recurring finance‑related incidents
Enhancements & Change Requests
- Handle minor enhancements and configuration changes in FI/CO
- Prepare Functional Specifications (FS) and coordinate with ABAP teams
- Support release cycles, transport management, and regression testing
Business & Client Interaction
- Act as functional SPOC for FICO AMS support
- Interact with finance users across US / EU / APAC regions
- Participate in AMS governance calls, SLA reviews, and status reporting
Testing & Documentation
- Perform unit testing, integration testing, and UAT support
- Maintain ticket documentation, SOPs, KT documents, and knowledge base
- Support transition and knowledge‑transfer activities
Qualifications
Required Skills
SAP FI
- GL, AP, AR
- Asset Accounting
- Bank Accounting & Payment programs
- Month‑end and Year‑end closing activities
SAP CO
- Cost Center Accounting
- Internal Orders
- Basic exposure to COPA
- Cost allocations and settlements
AMS / Support
- 2-4+ years of AMS / production support experience
- Strong knowledge of ITIL processes, SLAs, incident & problem management
- Experience with ServiceNow / Remedy / JIRA
Preferred Skills (Zensar Focus)
- Exposure to S/4HANA Finance support
- Exp