About the Company and Chance

At Konnect Insights, we are dedicated to transforming customer experience management through

our cutting-edge omnichannel platform powered by social listening, analytics, and reporting.

Role Overview

We are looking for a Customer Success Associate / Senior Customer Success Associate to play a critical

role in delivering a high-quality customer experience across our customer base. This role focuses on

customer satisfaction, issue resolution, product adoption, and account health, ensuring customers

consistently derive value from our platform.

You will work closely with customers and internal teams—including Engineering, and the Growth CS team—

to ensure seamless onboarding, effective usage, and timely resolution of concerns. While this role does not

carry direct upsell or cross-sell targets, it is a foundational customer-facing position that strongly influences

retention, expansion readiness, and long-term customer success.

Key Responsibilities

Customer Experience & Engagement





• Act as a primary point of contact for customers post-onboarding, ensuring smooth ongoing

engagement.

• Build strong, trust-based relationships with customer stakeholders through consistent

communication and responsiveness.

• Ensure customers understand product capabilities and best practices for effective usage.

Onboarding & Product Adoption

• Conduct onboarding sessions, training, and product walkthroughs to enable successful adoption.

• Support customers during initial implementation and early usage phases.

• Proactively monitor usage patterns and identify adoption gaps or potential risks.

Issue Resolution & Coordination

• Own customer queries and issues end-to-end, ensuring timely resolution and clear communication.

• Collaborate closely with Engineering team to diagnose and resolve technical or functional issues.

• Track issues, follow up proactively, and ensure closure with customer confirmation.

Account Health & Retention Suppo

📌 Konnect Insights- Customer Success Associate (Mumbai)
🏢 NextHire
📍 Mumbai