Client Relationship Management
- Serve
as the primary point of contact for key clients, ensuring long-term
satisfaction and retention.
- Build
and maintain strong, trust-based relationships with client stakeholders,
including technical and business teams.
- Understand
clients' business goals, technical requirements, and challenges to
recommend appropriate solutions.

Account Growth & Strategy
- Identify
opportunities for upselling, cross selling, and current solution adoption
within existing accounts.
- Develop
and execute strategic account plans to meet revenue and growth targets.
- Conduct
periodic business reviews with clients to ensure continuous value
delivery.

Project Coordination & Delivery Oversight
- Collaborate
closely with internal engineering, product, and delivery teams to ensure
successful project execution.
- Translate
client needs into actionable technical requirements for development teams.
- Monitor
project progress, address issues proactively, and ensure timely delivery
of milestones.

Technical Understanding
- Leverage




software development knowledge to engage in technical discussions with
clients and internal teams.
- Provide
insights on feasibility, timelines, technology stacks, and solution
architectures when required.
- Act
as a bridge between technical and non‑technical stakeholders.

Issue Resolution & Support
- Handle
escalations efficiently and ensure quick resolution of client concerns.
- Provide
ongoing post‑delivery support and ensure continuous alignment with client
expectations.

Requirements
Technical Skills
- Bachelor’s/Master’s
degree in Computer Science, IT, Engineering, or related field.
- Minimum 5 years of experience in software development or technical account
management roles.
- Solid
understanding of SDLC, modern technologies (e.g., cloud, APIs, web/mobile
apps), and agile methodologies.
- Ability
to translate complex technical concepts into understandable business
language.

Soft Skills
- Excellent
communication and presentati

📌 Key Account Manager (Pune)
🏢 nCircle Tech
📍 Pune