About us:

POSH at Work
(www.poshatwork.com) is a brand
of The Legal Swan (www.thelegalswan.com) and is a
leading consultancy dedicated to building respectful, safe, and inclusive
workplaces in line with the Sexual Harassment of Women at Workplace
(Prevention, Prohibition and Redressal) Act, 2013 – commonly known as the POSH
Act. We support over 200 organizations across India with end-to-end compliance
services including:
- External Member services for Internal
Committees (IC)
- Investigation support and legal advisory
in sexual harassment complaints
- Training & sensitization programs
for employees, managers, and IC members
- E-learning tools and technology
solutions to drive awareness and reporting
- Policy development, compliance audits,
and implementation frameworks

Our
multidisciplinary team of lawyers, psychologists, trainers, and compliance
professionals brings both legal rigour and a trauma-informed approach to our
work. Each year, we handle over 100 complaints and conduct 200+ training
programs across sectors.

Requirements
Expectations & Key Responsibilities of




the Operations Leader:
- Client Onboarding & Relationship
Management
- Ensure smooth onboarding of current
clients, aligning them with the right service packages and processes.
- Serve as the operational point of
contact for key accounts, ensuring timely and consistent communication.

Client Escalations & Issue
Resolution
- Intervene in critical client
escalations and ensure swift and appropriate resolution.
- Maintain professionalism and discretion
in managing sensitive matters.

Service Delivery Oversight
- Oversee end-to-end execution of
POSH-related services including complaint handling, compliance audits,
trainings, and documentation.
- Ensure quality control and adherence to
timelines and client expectations.

External Member (EM) & Expert
Network Management
- Build and manage a robust network of
External Members and internal experts (lawyers, psychologists, trainers).
- Assign the right professi

📌 Operations Leader – Deliver of POSH Services to Clients (Mumbai)
🏢 The Legal Swan
📍 Mumbai