Role Overview
The Tier 1 Operations Analyst is a core member of FMG operations team a globally distributed team that keeps the engine of our customer’s supply chain running 24x7. Working within a small pod of 3-4 people, the role will process end-to-end Procure-to-Pay (P2P) transactions on the tech platform, ensuring accuracy, speed, and consistency across markets. This is a hands-on operational role, ideal for analytically minded graduates who want to build deep understanding of global food supply chain operations from the ground up.
Key Responsibilities
Transaction Processing
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- Execute end-to-end P2P processes on the tech platform following globally standardised Standard Operating Procedures (SOPs)
- Process purchase orders, order confirmations, invoice matching, goods receipts, and payment processing within defined SLAs
- Handle happy-path transactions and resolve minor exceptions (e.g. price variances within threshold, data corrections) without escalation
Exception Identification & Escalation
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- Identify transactions that fall outside SOP scope and escalate to Tier 2 specialists with explicit documentation of the issue, actions taken, and recommended resolution
- Categorise and log exceptions accurately to support root cause analysis and continuous improvement
Shift Handoff & Continuity
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- Participate in structured shift handoffs, documenting open items, in-progress work, and context notes for the incoming pod
- Ensure seamless 24x7 operational continuity across global time zones with zero dropped tasks
Data Quality & Compliance
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- Maintain high data accuracy across all transactions processed on the tech platform
- Adhere to FMG’s data governance standards and customer compliance requirements
- Flag data quality issues or system anomalies to the Team Lead promptly
Performance & Reporting
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- Meet individual and pod-level KPIs including transaction volume