About Ethos

Ethos is a leading life insurance technology company on a mission to protect families by democratizing access to life insurance and empowering agents at scale. With its robust three-sided technology platform, Ethos is transforming the life insurance experience for consumers, agents, and carriers alike. Ethos offers instant, accessible products and a seamless online process that requires no medical exams and just a few health questions; it eliminates traditional barriers, making it easier than ever for everyone to protect their families. Ethos is redefining how life insurance is bought, sold, and underwritten.

About the role

As a Customer Operations Associate at Ethos, you will serve as a key point of contact for both customers and partner insurance agents — handling inbound support, policy servicing, and agent inquiries with accuracy, care, and efficiency. This role blends customer-facing communication with back-office operations, requiring a relentless focus on the customer, robust attention to detail, and the ability to thrive in a dynamic environment.




You will support customers on coverage questions, billing updates, and general policy administration while also ensuring agents receive accurate information on policy status and compensation. To succeed, you must enjoy working cross-functionally, possess strong problem-solving instincts, and be highly organized.

Duties and Responsibilities:
- Serve as the primary point of contact for inbound customer and agent inquiries via phone, email, live chat, and SMS
- Maintain accurate policy records and document all client interactions in Salesforce, ensuring data integrity and regulatory compliance
- Provide clear and accurate information to agents regarding policy status, compensation, and contract details
- Navigate internal systems to verify customer and agent information, review coverage details, and update records
- Develop and maintain a strong understanding of Ethos products, processes, and partner ag

📌 Customer Operations Associate (Bengaluru)
🏢 Ethos Life
📍 Bengaluru