The Customer Growth Associate plays a key role in enhancing revenue by nurturing leads,

driving repeat purchases, and converting WhatsApp product inquiries into confirmed orders.

This role demands excellent communication skills, a proactive mindset, and a passion for sales

and customer engagement.

Key Responsibilities:

â WhatsApp Chatbot Sales: Convert product inquiries from our WhatsApp chatbot into

confirmed sales through proactive messaging and calls. Recommend suitable products

and upsell wherever relevant.

â Repeat Purchase Rate: Build customer retention by pitching relevant current products to

past buyers. Identify purchase patterns and re-engage accordingly.

â Feedback Calling: Call customers post-delivery to gather feedback on their experience,

collect data such as the child's name, date of birth, and purchase intent, and encourage

product reviews.

â Daily Work Reporting: Maintain daily activity logs including leads converted,

follow-up status, sales generated, and key customer feedback.

📌 Customer Growth Associate (Ernakulam)
🏢 Interval Personalised Learning Platform
📍 Ernakulam