Sapiens is on the lookout for senior, full-stack technologist to serve as the technical anchor of the Support organization and its primary interface with Project and Software Engineering. This role closes a critical gap: a single person who understands the complete technology stack — from the network layer, through infrastructure and the platform, to the core and custom configuration of the application — and who can turn years of accumulated support data into explicit, prioritized action. You will own the relationship between Support and the engineering teams who work in ServiceNow, bring discipline to how issues are escalated, tracked, and reconciled across ServiceNow and JIRA, and convert operational signal into defined decisions about process, training, infrastructure, and software.
Location: Bangalore
Working Model: Our flexible work arrangement combines both remote and in-office work, optimizing flexibility and productivity.
This position will be part of Sapiens CTO – Cloud Services division, for more information about it, click here: www.sapiens.com.

Mission:




Provide end-to-end technical leadership across the Support organization by bridging Support with Project and Software Engineering, restoring trust in operational data and inventory, and converting support trends into defined, prioritized actions that improve reliability, resolution time, and customer experience.

What you’ll do:
• Full-Stack Technical Ownership: Serve as the senior technologist who reasons across the entire stack — network, infrastructure, platform, and the core and custom configuration of the application. Act as the escalation point for the most complex, cross-layer problems that no single team fully owns.
• Engineering Liaison & Cross-Team Relationships: Serve as the primary interface between Support and Project and Software Engineering. Manage the inter-team relationship and the workflow in which Support opens and tracks JIRA tickets from ServiceNow, ensuring issues are correctly scoped,

📌 Architect (Bengaluru)
🏢 Sapiens
📍 Bengaluru