Location : Pune (Hybrid)
Shift : 2 to 11 PM IST
Reporting to : CEO
Job Summary
We
are looking for an experienced Key Account Manager (KAM) to manage and grow a
portfolio of 10–15 strategic US-based accounts with a combined revenue
responsibility of ~USD 3 Million.
This role focuses on protecting existing revenue, driving cross-sell and upsell
opportunities, and acting as a trusted advisor to senior customer stakeholders
while working closely with internal delivery and US field sales teams.
The
ideal candidate brings strong IT services domain expertise, proven experience
managing large US enterprise clients, and the ability to operate in a global
offshore–onsite delivery model.
Key
Responsibilities
- Own and manage 8–15 existing
strategic accounts based in the US, with a total revenue responsibility of
~USD 3 Mn.
- Ensure revenue protection,
retention, and account growth through structured account planning and
governance.
- Identify, qualify, and drive
cross-sell and upsell opportunities across IT services offerings.
- Build robust relationships with
CXO-level and senior stakeholders on the client side to uncover new
business opportunities.
- Act as the primary escalation
point for customer issues, ensuring timely resolution and high customer
satisfaction.
- Work closely with delivery,
presales, and solution teams to ensure seamless execution and value
delivery.
- Collaborate with the US field
sales team to support strategic pursuits, expansions, and renewals.
- Conduct regular account reviews,
QBRs, and strategic planning sessions with customers.
- Maintain accurate forecasting,
revenue tracking, and account documentation.
- Support client visits and travel
to the US on a need basis for relationship building and opportunity
creation.
- Operate effectively in a hybrid
work model from Pune, supporting US time zones.
Requirements
Qualifications
& Experience
- 8+ years of experience in Key
Account Management / A