12 Aug
|
salesforce
|
Bengaluru
12 Aug
salesforce
Bengaluru
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place Agentforce is the future of AI, and you are the future of Salesforce.
The Technical Architect — Salesforce ITSM is an execution-focused architect responsible for designing and delivering migrations from legacy IT Service Management platforms — ServiceNow, BMC Remedy, Cherwell, Ivanti,
Jira Service Management — to Salesforce Service Cloud as an enterprise ITSM solution. As a member of the Strategic Migration CoE and Migration Factory, you will act as the primary technical authority for the ITSM track, owning the end-to-end solution design, ITIL process-to-Salesforce mapping, CMDB migration strategy, SLA and entitlement architecture, case and incident history migration, and knowledge article migration.
You will combine deep Salesforce Service Cloud expertise with ITIL v4 process knowledge and advanced data migration methodology to ensure that ITSM processes, historical records and operational data are transitioned with full fidelity and zero degradation of IT service quality.
Responsibilities:
- Serve as the Technical Lead for Salesforce ITSM migration workstreams, architecting the end-to-end transition from legacy ITSM platforms to Salesforce Service Cloud, including incident, problem, change, request, asset and CMDB modules.
📌 Salesforce Technical Architect (Bengaluru)
🏢 salesforce
📍 Bengaluru