Job Description:

Description:

To lead overall operations of the facility by ensuring seamless and timely delivery of services, maintaining high level of client and employee Satisfaction and contributing significantly to the achievement of the company's strategic and operational objectives.

Key Accountabilities Role

1) Strategy Planning and Execution
- Determine areas needing cost reduction, identify opportunities for cost optimization and efficiency improvement to stay within budget and achieve targets.
- Review financial statements, activity reports, and other performance data to measure productivity and goal achievement at Team and client level
- Establish and implement departmental policies, goals, objectives, an procedures, conferring with staff members as necessary.
- Ensure Budgets are properly controlled and managed, to achieve best value for money.
- To conduct and lead meetings for sharing developments, results of the department and expectations from other departments.
- Share Monthly performance update and decide on next month’s Roadmap.




- Responsible for P & L of the center at the designated location.

2) Operations Planning & Client Relationship Management
- Ensuring smooth operation all-round the year through manpower planning and proper resource allocation across teams and various clients
- Plan , maintain and secure all infrastructure at the facility along with overseeing administrative issues.
- Drive operational excellence by refining and implementing performance strategies, identifying opportunities for continuous improvement, and implementing best practices.
- Establish, maintain, and strengthen relationships with existing clients, ensuring high levels of client satisfaction and fostering longterm partnerships.
- Understand client expectations and proactively address their needs by providing regular updates and solutions.
- Identify opportunities for business growth and collaborate with sales and business development teams to expand service of

📌 Branch Head (Thiruvananthapuram)
🏢 Mantras2Success
📍 Thiruvananthapuram