DUAL MANDATE
1. Operations & PMO — Delivery tracking, SLA governance, escalation coordination, and cross-service workflow oversight
2. MIS Capability — Structured reporting, data consolidation, and operational dashboards for internal and client-facing use
PROFILE
• Graduate with 1–3 years in operations, project coordination, or MIS reporting
• Advanced Excel proficiency; solid documentation and communication skills
• Prior exposure to publishing or editorial services is an advantage