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At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Associate QA Engineer

Job Summary
We're looking for a detail-oriented tester to validate headset and phone device integrations with our cloud communications platform (Genesys Cloud). This role is primarily hands-on manual testing — connecting physical hardware, executing call control scenarios, and documenting results. While the day-to-day work does not require writing test automation, the ideal candidate has coding knowledge and understands software systems well enough to troubleshoot issues, read logs,



and collaborate effectively with development teams.

Major Responsibilities/Activities
• Execute manual test cases for headset and phone device integrations with our cloud communications platform across multiple supported vendors
• Validate end-to-end call control functionality between physical devices and the application
• Test device connectivity, provisioning workflows, and firmware upgrade scenarios
• Perform exploratory testing to identify high-risk areas, refine requirements, and isolate bugs
• Document test results clearly in Confluence, noting pass/fail status and any anomalies
• Reproduce and report defects with clear steps, reading logs when necessary to pinpoint root causes
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects
• Identify helpful test cases that isolate faults in device-to-application communication
• Build trust an

📌 Associate QA Engineer (Chennai)
🏢 Genesys Telecom Labs India
📍 Chennai