About the Company:

Abmiro,
a fast growing Software-as-a-Service(SaaS) based product company HQ in
Pune, India is looking for a smart accountant. We have an onsite office
in Ireland and we are growing aggressively and looking for talented
people who want to make a real difference.

We
are building a product that is going to be used by thousands of
businesses and help them overcome their real world problems. We are
taking you on an entrepreneurial journey with a vibrant team and a
massive market opportunity. If this excites you, then this is an
prospect you should not miss.

Requirements
Job Description :

Abmiro is currently seeking a friendly and highly skilled customer success executive to provide enterprise-level support. He / she must be able to provide support via phone, web, email, chat, and other channels as needed.

Our SaaS product requires following tasks to be managed by the “Customer Support Executive”
- Product demonstration
- Customer on-boarding
- Customer hand holding until usage stabilisation
- Manage & resolve customer tickets




- Collaboration with tech team & customers

These features are must have for this profile :
- Excellence in customer service skills
- Understanding of any CRM or SaaS platform
- Willing to take ownership of customer issues, complaints and queries
- Ability to communicate with Indian as well as international clients
- Experience of using lead management tools such as Hubs-pot
- Experience of using Zoho mail, Cliq, Google Forms, Sheets & Docs, Canva
- Knowledge of managing apps on PlayStore & AppStore

Qualification & experience
- Graduate / Post graduate in Engineering / Computer Application stream
- Fluent communication in English
- Excellent formal communication skills over email & chat
- Ability to follow-up with customers as well as internal tech teams
- Work experience of 1-3 years in any of the customer facing roles

Role & responsibilities
- Provide product support to clients via email, chat, call & Google Meet
- Man

📌 Senior Customer Success Executive (Pune)
🏢 Abmiro
📍 Pune