Key Responsibilities

1. IT Infrastructure, Hardware & Network Management

• Manage all IT hardware: laptops, desktops, printers, scanners, switches, routers,

servers, and backup systems.

• Administer LAN/WAN, Wi-Fi networks, firewalls, VPN, VLAN configurations, and

network security controls.

• Perform regular monitoring, troubleshooting, and uptime optimization.

• Maintain network documentation, cabling layouts, and asset maps.

• Support basic cloud workspace operations (AWS Workspaces preferred; Azure

equivalent acceptable).

• Conduct preventive maintenance for all IT systems across office and shopfloor.

2. ERP System Support & User Coordination

• Provide first-level support for ERP usage issues.

• Coordinate with ERP vendors for bug fixes, enhancements, and user requests.

• Ensure stable ERP usage across Production, Stores, Purchase, and Accounts.

3. Cybersecurity & System Compliance

• Maintain endpoint protection, antivirus updates, firewall rules, and access

control.

• Ensure system backups and restore processes are correctly followed.





• Support compliance for ISO audits and internal policy adherence.

4. User Support & IT Helpdesk

• Provide hands-on support for company-wide IT issues.

• Manage user accounts, email activation, M365 licenses, password resets, and

peripheral configurations.

• Maintain timely support ticket closure and documentation.

5. IT Asset Management

• Keep an accurate inventory of all IT hardware and software.

• Manage AMC, warranty tracking, vendor coordination, and procurement

requests.

• Ensure asset tagging and compliance with IT policies.

6. Digital & Operational Support

• Assist in IIoT connectivity support.

• Support digital initiatives like paperless workflows, device integration, and

document management.

• Assist departments with Power BI data extraction support where required.

Requirements
Skills & Competencies

Technical Skills

• Solid hands-on capability in hardware troubleshooting and network

📌 IT Manager (Pune)
🏢 POSIMIND
📍 Pune