Job Summary
We are looking for an experienced Program Architect – Qualtrics/Medallia to lead end-to-end delivery of enterprise Qualtrics CX/EX implementations. This role is more strategic than a traditional Project Manager and requires robust expertise in Qualtrics implementation, solution consulting, stakeholder management, and program governance.
The ideal candidate will act as a trusted advisor to clients, understand business problem statements, recommend the right Qualtrics solutions, and ensure successful project execution from presales through deployment. The candidate should have a strong project management background along with deep knowledge of the Qualtrics platform.
Job Description:
Program Architect (Qualtrics/Medallia)
Location: Mumbai
Shift: Night Shift
Experience: 10+ Years
Key Responsibilities
- Lead end-to-end delivery of Qualtrics/Medallia implementation projects from pre-sales through project closure, ensuring delivery within agreed scope, timeline, budget, and quality.
- Act as the Single Point of Contact (SPOC) for clients and internal stakeholders,
ensuring effective communication and expectation management.
- Provide strategic program support aligned with clients' Customer Experience (CX) and Employee Experience (EX) transformation objectives.
- Collaborate with technical architects, integration teams, and business stakeholders to deliver scalable Qualtrics/Medallia solutions.
- Establish project governance, define roles, responsibilities, decision rights, and RACI matrices to ensure successful project execution.
- Develop, maintain, and track integrated project plans, milestones, dependencies, and project documentation.
- Own project financials, including budget tracking, resource utilization, forecasting, billing milestones, and cost optimization.
- Identify project risks proactively, manage RAIDD (Risks, Actions, Issues, Decisions & Dependencies), and drive timely escalations.
- Lead project kick-offs, discovery workshops, weekly gove
📌 Program Architect (Mumbai)
🏢 dentsu
📍 Mumbai